Privacy Policy

How we collect, use, and protect your personal information

Last updated: June 11, 2025

1. Introduction

Roghriusa ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you:

  • Fill out contact forms or request quotes
  • Subscribe to our newsletter
  • Contact us via phone, email, or chat
  • Visit our website (through cookies and analytics)

This information may include:

  • Name and contact details (email, phone number, address)
  • Property information for solar assessments
  • Energy consumption data
  • Communication preferences
  • Website usage data and analytics

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring websites

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing solar consultation and installation services
  • Responding to inquiries and providing customer support
  • Sending newsletters and marketing communications (with consent)
  • Improving our website and services
  • Complying with legal obligations
  • Conducting business operations and administration

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Consent: For marketing communications and optional cookies
  • Contract: To provide solar services and fulfill agreements
  • Legitimate Interest: For business operations and website analytics
  • Legal Obligation: To comply with regulatory requirements

5. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Trusted partners who assist with our operations
  • Installation Partners: Certified installers for service delivery
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale

We never sell your personal data to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL encryption for data transmission
  • Secure data storage and access controls
  • Regular security assessments
  • Staff training on data protection
  • Incident response procedures

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Customer data: Up to 7 years after service completion
  • Marketing data: Until you unsubscribe or withdraw consent
  • Website analytics: Up to 26 months
  • Legal compliance: As required by applicable laws

8. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data
  • Portability: Receive your data in a structured format
  • Objection: Object to processing for legitimate interests
  • Restriction: Limit how we process your data
  • Withdraw Consent: For consent-based processing

To exercise these rights, contact us at [email protected]

9. Cookies and Tracking

Our website uses cookies and similar technologies. You can manage your cookie preferences through our cookie banner or browser settings. For detailed information, see our Cookie Policy.

10. Third-Party Services

Our website may include links to third-party services with their own privacy policies:

  • Google Analytics (website analytics)
  • Social media platforms
  • Payment processors
  • Customer support tools

11. International Transfers

Some of our service providers may be located outside the UK. When transferring data internationally, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website or email. The "Last updated" date at the top indicates when changes were made.

14. Contact Information

For privacy-related questions or concerns, contact us:

  • Email: [email protected]
  • Phone: +44 20 7946 0958
  • Address: 25 Bedford Square, London WC1B 3HH, United Kingdom

15. Complaints

If you're not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.