Terms of Service

Last updated: June 11, 2025

1. Agreement to Terms

By accessing and using Roghriusa's website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Company Information

Roghriusa
Company Registration: England & Wales
Address: 25 Bedford Square, London WC1B 3HH, United Kingdom
Phone: +44 20 7946 0958
Email: [email protected]

3. Services Description

Roghriusa provides:

• Solar panel system design and consultation
• Solar panel installation services
• Battery storage system installation
• System maintenance and support
• Performance monitoring services
• Warranty and repair services

4. Quotations and Pricing

4.1 Quote Validity

All quotations are valid for 30 days from the date of issue unless otherwise specified. Prices may be subject to change due to:

• Changes in material costs
• Government incentive modifications
• Site-specific complications discovered during survey
• Changes to project scope requested by customer

4.2 Payment Terms

Payment schedule for installations:

• Deposit: 20% upon contract signing
• Progress payment: 30% upon delivery of materials
• Final payment: 50% upon completion and commissioning

5. Installation Process

5.1 Site Survey

A comprehensive site survey will be conducted before installation to assess:

• Roof condition and suitability
• Electrical system compatibility
• Access requirements
• Planning permission needs
• Grid connection requirements

5.2 Customer Responsibilities

Customers must:

• Provide safe and reasonable access to the property
• Obtain necessary planning permissions where required
• Ensure electrical systems meet current regulations
• Arrange for pet restraint during installation
• Clear access routes of obstacles

6. Warranties and Guarantees

6.1 Product Warranties

• Solar Panels: 25-year performance warranty, 12-year product warranty
• Inverters: 5-25 years (manufacturer dependent)
• Battery Systems: 10-year warranty (manufacturer dependent)
• Installation Workmanship: 10-year guarantee

6.2 Warranty Conditions

Warranties are subject to:

• Proper system operation and maintenance
• No unauthorized modifications
• Annual maintenance checks (recommended)
• Compliance with manufacturer guidelines

7. Limitations of Liability

Roghriusa's liability is limited to:

• The total contract value for the specific project
• Direct damages only (excluding consequential losses)
• Claims made within warranty periods

We are not liable for:

• Weather-related installation delays
• Grid connection delays by DNO
• Planning permission delays or refusals
• Changes to government incentives
• Force majeure events

8. Cancellation and Refund Policy

8.1 Cooling-off Period

Under the Consumer Contracts Regulations, you have 14 days to cancel your contract without giving any reason. The cooling-off period expires 14 days after the day of contract conclusion.

8.2 Cancellation After Work Begins

If work has already begun:

• You may be charged for work completed
• Custom-ordered materials may not be refundable
• Installation that has commenced may incur additional charges

9. Maintenance and Support

9.1 Recommended Maintenance

For optimal performance, we recommend:

• Annual system health checks
• Panel cleaning every 6-12 months
• Regular monitoring system checks
• Prompt reporting of performance issues

9.2 Emergency Support

24/7 emergency support is available for:

• Safety-related issues
• System failures affecting property
• Storm damage assessment

10. Data Protection and Privacy

Your personal data is processed in accordance with our Privacy Policy and UK GDPR requirements. We collect and use data solely for service provision and improvement.

11. Intellectual Property

All content on our website, including designs, logos, and technical specifications, is protected by intellectual property rights and remains the property of Roghriusa or our licensors.

12. Regulatory Compliance

All installations comply with:

• Building Regulations
• Electrical Safety Standards (BS 7909)
• MCS (Microgeneration Certification Scheme) requirements
• DNO (Distribution Network Operator) guidelines
• Planning regulations where applicable

13. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or regulations
• Labor disputes
• Supply chain disruptions
• Pandemic-related restrictions

14. Dispute Resolution

14.1 Internal Resolution

We aim to resolve all disputes through direct communication. Please contact our customer service team first.

14.2 Alternative Dispute Resolution

If internal resolution fails, disputes may be referred to:

• RECC (Renewable Energy Consumer Code) for MCS-related issues
• Alternative dispute resolution services
• UK courts as a last resort

15. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

16. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of modified terms.

17. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

18. Contact Information

For questions about these terms, contact us:

• Email: [email protected]
• Phone: +44 20 7946 0958
• Address: 25 Bedford Square, London WC1B 3HH, United Kingdom